Executive insight, academic theory, practical tools.
Resources you can put to work.
These playbooks, guides and tools draw on 25+ years of corporate leadership and advisory experience and 18 years teaching graduate students at Columbia University and New York University. They translate the frameworks I use in classrooms, workshops and client engagements into practical resources you can use to think more clearly, communicate more effectively and make stronger business decisions.
Designed for professionals who want more than ideas, each resource provides practical guidance, frameworks and tools that can be applied to real situations and real work.
Communication Excellence
Practical tools for navigating client relationships, important conversations, decisions and the communication challenges that come with high-touch work.
Communication Excellence for High-Touch Clients
Interior Design Edition
Paid playbook
A practical guide for interior designers navigating the conversations, decisions and relationship dynamics that shape high-touch client work. Grounded in the realities of design projects, from changing scope, budgets and timelines to client indecision, difficult feedback and competing voices, it combines communication frameworks with real scenarios, prompts, scripts and practical tools. It also looks at what distinctly human judgment, listening and trust-building matter more, not less, in an AI-enabled world.
Communication Excellence: A Quick Guide to Better Client Conversations
Free downloadable guide
A concise introduction to the Communication Excellence framework, with practical tools for planning important client conversations, listening more effectively and responding to what clients actually need.
Brand Clarity
Practical tools for clarifying what your brand stands for, where it is different, what to prioritize and how those choices should shape the business.
Brand Clarity: Specific is the New Premium
Paid playbook
A practical guide for designers, manufacturers and other businesses in the design industry that want to make sharper decisions about what to emphasize, what to stop doing and where to focus next. It helps readers clarify what they want to be known for, where they are genuinely differentiated and how those choices should shape messaging, customer experience, partnerships and growth. Grounded in the realities of businesses serving multiple audiences and competing in crowded markets, it combines strategic frameworks with exercises, examples, prompts and decision tools. It also examines how to use AI without letting speed, polish and sameness weaken what makes the brand distinctive.
Brand Clarity: Specific is the New Premium
Free Downloadable Guide
A concise introduction to brand clarity, with practical questions to help you assess what your business communicates now, where the message may be getting blurred and what could make the brand easier to understand, differentiate and choose.
