Executive insight, academic theory, practical tools.
Resources you can put to work.
These playbooks, guides and tools draw on 25+ years of corporate leadership and advisory experience and 18 years teaching graduate students at Columbia University and New York University. They translate the frameworks I use in classrooms, workshops and client engagements into practical resources you can use to think more clearly, communicate more effectively and make stronger business decisions.
Designed for professionals who want more than ideas, each resource provides practical guidance, frameworks and tools that can be applied to real situations and real work.
Communication Excellence
Practical tools for navigating client relationships, important conversations, decisions and the communication challenges that come with high-touch work.
Communication Excellence for High-Touch Clients
Interior Design Edition
Paid playbook
A practical guide for interior designers navigating the conversations, decisions and relationship dynamics that shape high-touch client work. Grounded in the realities of design projects, from changing scope, budgets and timelines to client indecision, difficult feedback and competing voices, it combines communication frameworks with real scenarios, prompts, scripts and practical tools. It also looks at what distinctly human judgment, listening and trust-building matter more, not less, in an AI-enabled world.
Communication Excellence: A Quick Guide to Better Client Conversations
Free downloadable guide
A concise introduction to the Communication Excellence framework, with practical tools for planning important client conversations, listening more effectively and responding to what clients actually need.
